Refund and Returns Policy

Thank you for choosing Sinbotics. We are committed to your satisfaction and aim to provide a clear and efficient process for returns and refunds.

Exchanging an Order

Review Before Purchase: Confirm details like size, length, and quantity before completing your order. Due to rapid processing, changes post-placement are limited.

Cancellation Window: You may cancel or modify your order within 6 hours of placement. Contact us at [email protected] for assistance.

Canceling an Order

Cancellation Timeframe: Orders can be canceled within 6 hours of placement.

Processing and Shipping Limitations: After 6 hours, orders may be in processing or shipping, preventing cancellation.

Cancellation Fee: A 10% fee of the total order value applies for cancellations. Email [email protected] to initiate.

Returns and Refunds

Return Period: Items are returnable within 30 days of delivery. After this period, orders are final, and refunds are not available.

Eligibility Conditions for Returns

  • Damaged, defective, or incorrect items.
  • Discrepancies in size, material, or product description.
  • Incorrect product shipped.

Return Condition Guidelines

  • Items must be unused and in original packaging.
  • No signs of wear, damage, or alteration (unless due to our error).
  • Original tags and packaging intact.
  • Minor fixable issues are not eligible for return.

Documentation for Returns

Include shipping receipt/label, proof of purchase, evidence of defects (e.g., photos), and relevant email screenshots.

Return and Refund Process

Email your return claim and documentation to [email protected]. We respond within 2-3 business days. Follow-up actions depend on your case. Eligibility confirmation is required before refunds.

Return Shipping Costs

Customers are responsible for return shipping costs, which are non-refundable, unless the return is due to our error.

Refund Processing Timeline

Allow 2 business days post-return receipt for refund processing. You’ll be notified via email once initiated. Refunds appear within 5-10 business days via PayPal, depending on your bank.

If Awaiting a Refund

Check with PayPal or your bank first. If unresolved, contact us at [email protected]. We’ll respond within 2-3 business days.

Important Notes

This policy applies for 30 days post-delivery. Return shipping costs are the customer’s responsibility unless due to our error. We are not liable for items lost or damaged during return shipping. Contact us before returning any items.

We’re here to assist with any concerns. Reach out with any questions.

Best Regards,
Sinbotics Customer Service Team