Shipping and Delivery
At Sinbotics, we are committed to delivering your chain products swiftly and securely through our reliable shipping solutions.
Estimated Delivery Timeline
Your purchase’s delivery timeline includes both processing and shipping times.
Understanding the Delivery Process
Processing Time: This includes order verification, product preparation, and packaging, typically taking 2-4 business days.
Shipping Time: After processing, shipping time depends on the destination and method, typically 7-14 business days. Our order cutoff times are based on Pacific Standard Time (GMT-08:00).
During peak seasons or sales, slight delays may occur.
Our Reliable Delivery Partners
We partner with trusted couriers like USPS, FedEx, and DHL to ensure a smooth delivery process.
Typical Timeframes by Product
| Product Type | Estimated Processing | Estimated Shipping | Total Time |
|---|---|---|---|
| Stainless Steel Chains | 2-4 days | 7-14 days | 9-18 Business Days |
| Galvanized Steel Chains | 2-4 days | 7-14 days | 9-18 Business Days |
We process and ship orders Monday to Friday, excluding public holidays, based on Pacific Standard Time.
Shipping Costs
Standard Shipping: $4.95 flat rate.
Orders Over $99: Free shipping.
Tracking Your Shipment
Update Delay: Tracking updates may take 5-7 business days. If no updates after 10 business days, contact us at [email protected].
Order Tracking: Track your order on our website using the tracking link provided in your shipping confirmation email.
Potential Shipping Delays
Extended Delivery Time: If undelivered within 45 days, we offer a full refund. For delays, contact us for a response within 12 hours.
Missing Packages: If marked “delivered” but missing, check your premises, then contact the courier. For unresolved issues, email [email protected].
Important Notes
Address Accuracy: We are not liable for undelivered packages due to incorrect addresses. Verify your details at checkout. For corrections, contact us immediately.
Response Time: Email responses may take up to 48 hours.
Extra Fees: Customers are responsible for any additional taxes, duties, or charges in their region.
Customs Fees: We are not liable for customs fees, duties, or taxes if the package is refused or delivery fails after multiple attempts.
Your satisfaction is our priority. Contact us with any questions or concerns.